Business Communication & Soft Skills

This course focuses on enhancing both communication techniques and essential interpersonal skills needed for success in today’s workplace. It begins with verbal and non-verbal communication fundamentals, including clarity, tone, body language, and active listening. Learners then explore business writing, email etiquette, and professional presentation skills, enabling them to craft persuasive messages and deliver them with confidence. Emphasis is placed on interpersonal soft skills such as empathy, conflict resolution, emotional intelligence, and adaptability. Through role-play and simulations, learners practice common workplace interactions like feedback conversations, negotiations, and client meetings. The course also addresses cross-cultural communication and the nuances of virtual communication in global teams. Whether you’re preparing for interviews, pitching ideas, or leading meetings, the ability to express yourself clearly and connect with others is critical. Learners walk away with a toolkit for communicating effectively across departments, with clients, and in leadership roles. The course is perfect for anyone looking to boost their confidence, influence, and impact in a professional setting.